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Privacy

Protecting your information

Hawaiian Gardens Casino

Privacy Policy

A. INTRODUCTION

We are committed to protecting Your privacy. Thank You for visiting Hawaiian Gardens Casino and its website (www.thegardenscasino.com, www.hgcasino.com, or the “Site”).  Hawaiian Gardens Casino, including all of its affiliates (“The Gardens” “We” “Our” “Us”) is committed to providing you (“You” “Your”) with a secure and enjoyable online and casino experience. We respect Your privacy and understand the importance of Your Personal Information. This Privacy Policy describes how We collect, use, and protect the Personal Information that You share with Us at The Gardens and on the Site.  If You have any questions, please do not hesitate to contact Us.

If You choose to share information, You accept Our privacy practices as described in this Privacy Policy.  In addition, Your visit to this Site constitutes Your agreement to this Privacy Policy.  If You do not agree with Our Privacy Policy, please do not visit The Gardens or use this Site.

B. COLLECTION AND USE OF INFORMATION

We collect information from you that identifies, describes, or is reasonably capable of being associated with you or your household (“Personal Information”). Personal information does not include publicly available information in government records or any data that has been deidentified, aggregated, or otherwise anonymized.

Personal Information We Collect

If You visit The Gardens or this Site, We may collect these categories of Personal Information:

  • Personal identifiers, such as Your name, date of birth, address, contact information, or government-issued ID;
  • Visual or electronic data, such as Your image captured though video surveillance;
  • Financial information, such as Your payment or billing information;
  • Commercial information, such as the products or services purchased or considered;
  • Internet or network activity, such as data collected through Cookies as described in the section below on Cookies; and,
  • Inferences drawn from this data to perform analytics to personalize and continually improve Your experience.

How We Collect Personal Information

The Gardens collects Personal Information from You when You:

Voluntarily provide it to Us;

  • Apply for a free Players Card with Us;
  • Use Your Players Card while You play at The Gardens;
  • Visit our restaurant;
  • Participate in promotions, track tournaments, rate hours played;
  • Contact us about Your visit or for customer service; or,
  • Otherwise interact with Us.

How We Use Personal Information

We process all Personal Information fairly and lawfully. This means that We only use Your Personal Information for the purposes that We identify, such as to:

  • Provide You the services or products You request;
  • Ensure that You are of legal age to enter The Gardens (21);
  • Enhance Your experience by issuing Player Cards;
  • Inform You about promotions, alerts, and relevant information that may be of interest through text or email;
  • Detect fraudulent or illegal conduct; and,
  • Gain insights about Your experience to evaluate and improve Our offerings.

We will not use your Personal Information for materially different purposes without first taking reasonable steps to notify you.

Cookies

Our Site uses basic cookies to enable the website to function, analyze trends, improve services, and resolve problems. Cookies may automatically collect internet or network information, such as device identifiers, Your IP address, and information about how You interact with the website.

How to control cookies:  If you wish to prevent cookies from tracking your activity, you can set your browser to block certain cookies or notify you when a cookie is set.  If you block cookies, certain features of websites may not work.  For more information on how you can customize your browser’s cookie setting please visit the link to your web browser below:

 You may opt-out of interest-based advertising in general by visiting the Digital Advertising Alliance’s, or Network Advertising Initiative’s websites.  We are not responsible for the completeness, effectiveness, or accuracy of any third party opt-out options or programs.

C. DISCLOSURE OF PERSONAL INFORMATION

We do NOT sell Personal Information to third parties.

We share Your Personal Information to provide the services You request and operate our business. For example, We rely on vendors to help us process Your payments or support our Site’s development and maintenance.

If You choose to participate in a promotion or tournament, We may share Your Personal Information with other companies who are involved in the event.

D. YOUR CALIFORNIA PRIVACY RIGHTS

California residents may have additional rights over their Personal Information.  If we have collected your Personal Information in the course of your employment for one of our vendors, service providers, or other business partners, this California Privacy Rights Section does not apply to you. If you are not a California resident, this section also does not apply to you.

The Right To Request More Information

You may have the right to request more information about how We treated Your Personal Information in the past 12 months, including:

  • The categories of Personal Information we collected about you;
  • The categories of sources from which we collected that information;
  • Our business or commercial purpose for collecting that information;
  • The categories of third parties with whom we shared that information; and/or
  • The specific pieces of Personal Information we collected about you.

The Right to Request Access

You also may have the right to request access to Your Personal Information.

The Right to Request Deletion

Under certain conditions, You may have the right to request that We delete Your Personal Information.  Please note that simply leaving the Site or closing your Player Card does not delete the Personal Information We may have collected about You.

Third-Party Marketing and Selling

We do not provide Your information to third parties for their direct marketing purposes.  Nor do We intend to sell your Personal Information to third parties without providing You notice and an opportunity to opt out.

How To Exercise These Rights

To submit a request to exercise these rights You may contact Us at:

Please clearly state that You would like to exercise your California privacy rights and briefly describe Your request.  You must also provide Your full name, current address, telephone number, email address and player card number.

If You make a request, We will acknowledge We have received it within ten (10) days.  If You do not receive a response, please ensure Your request was submitted properly or contact Us.

Verification

Before We can respond to Your request, we must verify Your identity.  If We are unable  to verify Your request, We will contact You for more information.  If We are still unable to verify Your identify after a good faith attempt, We may deny the request and, if so, We will explain the basis for the denial.

Designating an Authorized Agent

You may designate someone to submit requests and act on Your behalf (an “Authorized Agent”). To do so, You must provide Us with written permission to allow Your Authorized Agent to act on Your behalf.

Do Not Track Requests

Some web browsers or smartphones have the ability to set “Do Not Track” requests to block user activity from being tracked across web pages or devices.  We do not recognize “Do Not Track” signals as there is no industry-standard way to do so.

E. REGARDING CHILDREN

This Site and the Gardens are not intended for Children.

We do not intentionally gather Personal Information about visitors who are under the age of 13. It is possible that by fraud or deception We may receive information, which may include Personal Information, given to Us by or pertaining to children under 13. If We are notified of this, as soon as We verify the information, We will delete it from our servers. 

F. SECURITY OF YOUR PERSONAL INFORMATION

We take security of your Personal Information very seriously. We employ appropriate measures to protect the security of Your Personal Information by using industry-standard security technologies and procedures to guard against unauthorized access, use, or disclosure. We also safeguard Your Personal Information with physical, electronic, and managerial processes. Except as provided elsewhere in this Privacy Policy, We limit access to Personal Information to the greatest extent possible.

We highly recommend that You take every precaution to protect Your Personal Information when You are on the Internet. One way You can do so is by making sure You are using a secure Web browser.

Even though We have taken steps to protect Your Personal Information from being intercepted, accessed, used, or disclosed by unauthorized persons, You should know that We cannot fully eliminate security risks associated with Personal Information.

G. OTHER WEBSITES

The Gardens’s Privacy Policy only applies to the Site and to The Gardens. Our Site may provide links to third party websites. Since We do not control those websites, The Gardens is not responsible for the privacy practices or content of third party websites. We encourage You to review the privacy policies of these third party sites to learn about their practices or what rights you may have.

H. QUESTIONS AND UPDATES

The Gardens welcomes questions about this Privacy Policy. We are dedicated to Your privacy and make every reasonable effort to keep Your information secure. If You have questions contact Us.

We may update this Privacy Policy, and reserve the right to do so. All revisions will be posted to this Site, and We will indicate the date of the revision below.  You will be subject to any revision that occurs before Your next visit to the Site.

Last Revised: 6/30/2020