The health and safety of our employees and guests is our top priority. We closely monitor industry and government guidance regarding the COVID-19 virus, including information supplied by the California and Los Angeles County Departments of Public Health (CDPH and LACDH), Centers for Disease Control and Prevention (CDC), World Health Organization (WHO) and our gaming regulators. Based on this guidance we have established our health and safety initiatives for your protection and well-being. As these guidelines continue to evolve, we will continue to make changes to our protocols and procedures as necessary or appropriate.
Please be advised that the risk of exposure to COVID-19 exists in any public place or accommodation or anywhere you come into contact with another person. COVID-19 is an extremely contagious disease that can cause severe illness and death. By visiting the Gardens Casino, you voluntarily assume all risks related to exposure to COVID-19.
The Gardens Health and Sanitation Plan was developed after consulting all available information and guidance from the CDC and state and local public health agencies and in collaboration with medical experts from UCLA and USC. The goal of the plan is to provide for significantly enhanced sanitation and safety protocols and to ensure that employees, vendors and customers are able to visit our casino and participate in our games while keeping safe and helping mitigate the spread of COVID-19.
With enhancing safety and helping minimize COVID-19 exposure for employees and guests below is a summary of the critical safety initiatives we have instituted:
FREQUENT SANITATION: We have increased the frequency of routine cleaning in public spaces, back of house areas, event spaces, gaming areas and restaurants. This includes the use of EPA disinfectants and electrostatic sprayers. Throughout the Casino, numerous individual sanitation stations have been installed. This initiative also includes 100% sterilization of all gaming chips using onsite chip washing machines, replacing playing cards frequently, sanitizing our gaming tables and chairs regularly, and wiping down and disinfecting high touchpoint areas repeatedly throughout the day. Expect to see our employees cleaning and disinfecting surfaces and equipment around the clock.
SCREENING: All employees, guests and vendors entering the premises are required to have their temperature taken using touchless technology. Anyone exhibiting a temperature of 100.4 degrees or higher will not be permitted to enter. Likewise, any employee or guest exhibiting COVID-19 symptoms will not be permitted to remain on the premises. Please note that some people with COVID-19 do not have a fever or other symptoms and that temperature screening is not 100% accurate. Temperature screening does not guarantee that you will not be exposed to, or contract, COVID-19 or any other illness while on the Gardens premises.
PERSONAL PROTECTIVE EQUIPMENT (PPE): All guests are required to wear a face covering and encouraged to wear additional PPE of their choice while at the Gardens. If guests do not have their face covering one will be available for purchase. Appropriate PPE will also be worn by employees in accordance with relevant regulations and guidance.
AIR QUALITY: Throughout the property, the frequency of air filter replacement and HVAC system cleaning has been increased. Air handling has also been increased with enhanced filters to filter out virus particulates.
SAFETY AND SECURITY: Our security team has received enhanced COVID-19 training and is prepared to ensure that our guests continue to enjoy their experience in a safe and secure environment.
COVID-19 TRAINING: Our employees have undergone COVID-19 training on multiple subjects including proper handwashing, physical distancing, and enhanced sanitation protocols.
PHYSICAL DISTANCING: Where possible, guests and employees are required to practice physical distancing by standing at least 6 feet away from others while waiting in line and moving around the Casino. Physical layouts of the gaming floors and at tables have been arranged to help ensure appropriate distancing and transparent plexiglass barriers have been installed extensively throughout the Casino including at gaming tables, food service areas, cages windows, and welcome desks. All areas where guests queue are marked to indicate proper distancing with floor decals or other markings. Employees will likewise assist guests in properly queuing.
FOOD AND BEVERAGE SERVICE: To help enhance heath and sanitation all food and beverages will be served in single use, disposable containers. Our restaurant is closed for the foreseeable future and we have set up food stations from which guests may purchase food for consumption in specially designated areas containing physically distanced chairs and tables.
SIGNAGE: Appropriate signage has been placed at all entrances and throughout the Casino reminding employees and guests of the necessary COVID-19 protocols.
Player Card Requirement: Player cards will be required for all guests in order to help identify all patrons who have been at the Gardens. This will allow us to contact a guest in the event we are notified of a positive test.
Illness Notification: Any guest exhibiting COVID-19 symptoms such as fever, cough, shortness of breath or difficulty breathing, fatigue, muscle or body aches, nausea or vomiting, sore throat or diarrhea and general body aches, are asked to notify Casino management or Security staff for further assistance and further instructions.
Technology: We are using state of the art technology to further sanitize and disinfect the Casino. This technology thermal scanners at each entrance to allow security officers to conduct touchless temperature checks of all employees and guests. We also employ electrostatic sprayers to apply EPA approved disinfectant on high-touch surfaces such as handles, knobs, rails, gaming table and chairs, counters, ATMs, plexiglass barriers, and dining surfaces.
Public Spaces: The frequency of cleaning and disinfecting by dedicated housekeeping staff has been increased in all public areas with an emphasis on “high-touch” surfaces. In addition, other employees will likewise clean and disinfect equipment and surfaces on the gaming floor and within their work areas.
Hand Washing and Sanitizing: Portable hand washing sinks and hand sanitizing stations are readily available throughout the entire Casino including in high traffic areas. Employees and guests will always be within easy reach of a washing or sanitizing station which will be refilled on a continuous basis. Employees are required and guests are strongly encouraged to frequently and properly wash or sanitize their hands.
Gaming Table Sanitization: Our cleaning protocols help ensure that our guest’s experience at the gaming table is safe and healthy. This includes ongoing sanitation of table rails, playing cards, tiles, card shoes, shufflers, table game podiums, discarded card holders and other gaming equipment. In addition, plexiglass has been installed between seats and guests will be asked not to congregate around table games.
Chip Disinfection: 100% of our casino chips are disinfected frequently using our advanced in-house chip cleaning machines. As chips are returned to the cage they are cleaned and disinfected before being placed back in circulation.
Card Disinfection: All cards and tiles are either disinfected or disposed of with increased frequency. Where possible we have instituted “touchless” games in which guests do not handle the cards.
The health and safety of our employees is of paramount importance. If you have specific questions about these procedures and protocols, please do not hesitate to contact us at (562) 860-5887, ext. 102.
For additional information regarding COVID-19 and protecting your health visit: